Privacy policy

Last updated: 3 November 2026

Datgrow-S is a school management service used by schools and their teachers, students and parents. This policy explains what information we collect, why, who can see it, and how you can have it deleted. It applies to the website at school.datgrow.com and the Datgrow-S mobile app.

Who is responsible for your data

Each school decides which students, parents and staff join it and what records it keeps. Datgrow stores and processes that information on the school's behalf to run the service. Questions can go to your school or to us at support@datgrow.com.

Information we collect

  • Account details: name, username, password (stored only as a secure hash), email address, phone number and account type (school, teacher, student, parent or staff).
  • School details: school name, address, contact details and settings entered by the school.
  • Student records entered by the school or teachers: name, date of birth, gender, class and division, admission number, guardian name and contact, address, attendance, exam marks, homework and submitted files, report cards, behaviour and skill assessments.
  • Staff records: teacher name, contact details, qualifications, subjects, timetable and tasks.
  • Messages and feedback: messages, attachments, announcements, leave requests, and ratings or written feedback about classes, teachers or the school.
  • Payments: school subscription payments are handled by Razorpay. We keep payment status and amounts but never card or bank details. Fee records entered by a school are stored as the school enters them.
  • Security information: IP address and login attempts, kept briefly to block password-guessing and abuse.

We do not use your location, contacts, camera or microphone, do not show advertising, and do not track you across other websites.

How we use it

  • To provide the school features you use: attendance, marks, homework, timetables, report cards, fees, messages and announcements.
  • To sign you in, keep accounts secure and send one-time codes for email verification and password or username recovery.
  • To show progress summaries and insights to the school, teachers, the student and their parents.
  • To run school subscriptions and provide support.

We do not sell personal information, and we do not use it for advertising.

Who can see it

  • Within a school: school administrators and approved teachers see records for their own school. Students see their own records. Parents see records for the children linked to their account. Schools cannot see other schools' data.
  • Service providers that help run Datgrow-S, only as needed:
    • Our hosting provider, which stores the database and files.
    • Brevo, which delivers verification and recovery emails.
    • Razorpay, which processes subscription payments.
    • Google (Gemini), which summarises written feedback into short insights. Only the feedback text is sent, not names or contact details.
  • Legal reasons: when required by law or to protect the safety of users.

Children's information

Student accounts are created for students by or with the approval of their school, and the school is responsible for having permission from parents or guardians where required. Parents can view their child's records through a parent account and can ask the school or us to correct or delete them.

Security

All connections use HTTPS encryption. Passwords are stored as one-way hashes. Access is limited by school and role, login attempts are rate-limited, and the database is backed up regularly.

How long we keep data

We keep information while the account or school uses Datgrow-S. When an account is deleted, it is closed immediately and its personal data is permanently removed after 30 days. That window lets mistakes be undone. Backup copies are overwritten within a further 30 days. A school can also ask us to delete all of its data when it stops using the service.

Deleting your account and your rights

You can delete your account at any time from your account menu or at school.datgrow.com/account/delete/. You can also ask us to access, correct or delete your information by emailing support@datgrow.com. Records that belong to a school, such as marks or attendance, may also be corrected through that school.

Changes

If we change this policy we will update the date above and, for important changes, tell users when they sign in.

Contact

Datgrow · support@datgrow.com

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