Refund and cancellation policy

Last updated: 4 November 2026

This policy covers payments schools make for Datgrow-S subscriptions run by Datgrow.

Try before you pay

Every new school gets a free trial of 7 days with full access, so you can check that Datgrow-S suits your school before paying anything.

Cancellation

• Plans do not renew automatically, so there is nothing to cancel: if you do not pay for the next period, no further payment is taken.
• Your school keeps full access until the end of the period you have already paid for.

Refunds

• Charged twice or charged in error: refunded in full.
• Payment taken but the plan was not activated: if the money left your account but your Subscription page does not show the plan within 24 hours, contact us and we will either activate it or refund you in full.
• Change of mind: you can ask for a full refund within 7 days of a payment.
• After 7 days, payments for the current period are not refunded, except where the law requires.

How to ask for a refund

Email support@datgrow.com from your school's registered email address with your school name, Datgrow-S ID, payment date and amount (or the Razorpay payment ID from your receipt). We reply within 2 working days.

When you get the money

Approved refunds go back to the original payment method (card, UPI, net banking or wallet) through Razorpay. They usually reach you within 5–7 working days, depending on your bank.

Contact

See Contact us for all the ways to reach us.